We’ve been a longtime supporter of Ihiji, and a user of their Invision network management platform. It allows us to remotely monitor the technology we’ve installed in our clients’ homes and quickly troubleshoot and anticipate problems without needing to go on-site.
Ihiji recently rolled out a new product, Ihiji Service Manager, and it’s already been highly lauded, created buzz, and received awards. I believe this software, along with the features already in development, will become the backbone of the technology support industry.
I’m definitely not the only one who sees the potential! At the most recent CEDIA Expo it was named the “Best In Category” and has also been awarded the CEPro BEST Award for integrator-focused Business Solutions & Services as well as given an EXC!TE award from Technology Integrator for Excellence in Custom Integration Technologies. It was the smart-home industry version of a sweep!
Ihiji Service Manager provides integrators, who up until now have not had much choice for software to manage the service relationships with clients, with an easy way to manage client information, including documentation on their home technology to make supporting it easier. It also lets them create, bill, and store information on client service contracts for every home the integrator is managing. Moreover, it tracks technical support tickets and ultimately acts as a central repository for crucial device and network documentation, installation notes, CAD designs, and site visit assessments/reports so that the entire technology experience, not just the initial smart-home build is managed.
Congrats to Ihiji for their outstanding work!
Check out this video from Ihiji recapping their CEDIA 2015 trip: http://www.ihiji.com/cedia-awards-winner/.