Ed Wenck addresses the who, what, and how of RMR in his recent post “RMR – It’s Not a Four-Letter Word.” OneVision and founder, Joseph Kolchinsky were top on the list of solutions.
…as Kolchinsky noted during a panel session at CEDIA 2016…he “backed-into” the industry, eventually creating a call center and “Instant Triage” service that’s available to integration firms. Clients having problems? A number connects to Kolchinsky’s bank of phones, and they respond using the name of your firm in 30 minutes and work it out. You buy the service, you mark it up, you’ve got RMR.
Thank you Ed for this great write-up and description of the service. Read the full article here.