• The OneVision Team

Media Mention: Residential Systems

Residential Systems author Jeremy Glowacki caught wind of our newest announcement with Integrator Service Desk and published a stellar write-up about it’s benefits to integrators in his article titled OneVision Resources Offers Triage Support to Integrators.

Jeremy comments,

Demand for fast, personalized service is growing according to consulting firm Toister [Performance] Solutions, whose annual study indicated that 30 percent of users requesting support expect a response within one hour…[OneVision’s] ticket management reduces truck rollouts, increases customer support…The integrator’s team is trained on best practices as it relates to service/ticket management so that the best support experience can be provided together.

We are incredibly thankful to Jeremy Glowacki and the team at Residential Systems for spreading the word on Integrator Service Desk!

OneVision Resources, Inc.

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