We are the industry’s most experienced service, marketing, and operations professionals.
OUR MISSION is to modernize the best of the CEDIA industry transforming today’s integrator into tomorrow’s Technology Manager for the connected home.
We provide a framework, operations playbook, and suite of services to bring efficiency and sustainability to your business.
We started in 2008 providing basic technology services to local families. Two years later, we found ourselves in the CEDIA channel as an integrator and made every mistake in the book. We came out the other side looking very different from the typical home technology professional and learned that the biggest opportunity is in becoming an ongoing Technology Manager.
We are…thought leaders.
Our founder, Joseph Kolchinsky, started managing technology in 2008.
We started billing for RMR in the first year because we understood the value proposition of premium support. We never marked up on hardware because we knew service was what we sold. We invested in Ihiji, a pioneer in remote systems management, because we couldn’t imagine a world without their platform. And since 2016, we’ve led the conversation about service/RMR in the CEDIA channel.
Together with the partners on our platform we continue to lead the way.
We are…problem solvers.
When OneVision first attempted service and RMR in 2008, we identified many of the future service-related challenges we would face as an industry. Over the next few years, we assembled a team of former integrators, industry insiders, and outside experts to find creative solutions to these problems.
Service Operations – former service managers and Apple Store Geniuses/Experts
Marketing – marketing automation and content experts
Process Development – industry experts writing the playbook
Strategy – entrepreneurs and serial problem solvers
We are…service professionals.
After years of being New England’s premier Technology Manager, we developed an extreme focus on the service experience for the modern family. While Apple was building the Genius Bar in their stores, we were bringing the same high EQ experience into the home in a profitable manner.
Time tracking and billing
Service culture vs. project culture
Ticketing systems and on-call procedures
“Partnering with OneVision allows Cantara to fully realize its vision of creating world-class technology experiences.”
Jason Voorhees, CEO of Cantara