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Service Operations & Management

The Growth Engine for Your Business

We get it. It feels weird to ask clients to pay for service after the install. But, what if you could deliver Service so good, it’s worth every penny you charge for it?

Building out a revenue-generating service operation does not betray your customer-first culture. It accentuates it. With OneVision you can develop a world-class customer service organization that delights your clients, generates profitable revenue and fuels growth for the long term.

Transform your Service department from a burden, to a thriving profit center. 

Building a Service-oriented business model requires a rethink of that department, from process to technology, to marketing, to sales, through execution. Whether starting a Service department from scratch, optimizing the profitability of the work you’re already providing, to adding to what you’ve got in place with a new recurring monthly service offering, we provide all that’s required to get you up and running, and generating profitable Service revenue.

  • Director of Service, responsible for accountability, strategy, and process

  • A market-proven service membership offering  

  • Tiered pricing levels to support all your clients

  • Credit card processing and e-commerce integration

  • Subscription management and ticketing systems 

  • Customized sales and marketing content and web pages

  • OneVision Sales team to help acquire new, and transition existing clients to fee-based service framework    

  • Client-centric onboarding tools and processes

What We Bring to the Party:

Tools, Teams, Services, & Expertise 

Tech-enabled Service Delivers High-impact Results

We’ve invested thousands of man-hours in developing back-end systems as well as Integrator tools and software that enable our partners to manage the entire client lifecycle—after the installation.

 

From marketing and selling the concept of Service memberships, onboarding and upgrading clients, tracking performance after the sale, and the day-to-day execution of service, we have developed a suite of tools that streamlines processes, optimizes performance and delivers big results.

Turnkey Tools to Optimize Efficiency & Profitability
  • CRM integration to track subscription conversions

  • Automated direct marketing campaigns

  • Membership Recommendation Engine to help guide clients through service selection process

  • ProVision™:  app that manages the entire client lifecycle from sales to the first day of service throughout 

  • MemberSight™ allows our service team to know who they’re talking to, what service they’re eligible for, and how to quickly manage their service account

  • The Partner Portal is a place for your entire company to access everything related to your service department 

Feel the Love.

A Better Approach to Support.

Integrators know all too well that inbound support calls from panicked and unhappy clients can quickly hijack your tech staff’s time and bandwidth, personal lives, and attention from revenue-generating activities.

 

We alleviate all that distraction by providing partners with personalized teams to support your clients. 

Day or night.

Our aim: making sure your clients feel the love, reinforcing the important relationship you’ve built with them over the years. Our approach yields some of the best satisfaction ratings in our industry.

85%

referral rating

4.9

customer satisfaction

  • Personalized teams get to know your staff and clients. We aren’t strangers in a distant call center located several time zones away.

  • We are available to address issues anytime of day, so your people don’t have to.

  • Our membership representatives geek out on personal relationships over technology and are instructed to take a human-first, relationship-centric approach to handling clients’ issues.

  • ​OneVision teams are trained to guide clients to identify the right service tier for their needs, whether for a new client who’s just finishing up a project or a legacy client who’s getting used to your new framework.

  • ​We’ve developed some snazzy integrations with ticketing systems for seamless pass off to your Service department.

  • We troubleshoot issues remotely using leading industry tools such as BakPak, OVRC,  Domotz, Ihiji, Ubiquiti, Bluebolt, Alarm.com and an ever-expanding array of remote tools to provide better support.

OneVision People + Tech = Killer Combo

  • Personalized teams get to know your staff and clients. We aren’t strangers in a distant call center located several time zones away.

  • We are available to address issues anytime of day, so your people don’t have to.

  • Our membership representatives geek out on personal relationships over technology and are instructed to take a human-first, relationship-centric approach to handling clients’ issues.

  • ​OneVision teams are trained to guide clients to identify the right service tier for their needs, whether for a new client who’s just finishing up a project or a legacy client who’s getting used to your new framework.

  • ​We’ve developed some snazzy integrations with ticketing systems for seamless pass off to your Service department.

  • We troubleshoot issues remotely using leading industry tools such as BakPak, OVRC, Domotz, Ihiji, Ubiquiti, Bluebolt, Alarm.com and an ever-expanding array of remote tools to provide better support.

Service Consulting

Optimize your Existing Service Operations 

If you already have a Service and Support department up and running and would like some advice on how to optimize its performance, we’re happy to help.

 

We’ve been at this Service thing for years and work with hundreds of professionals to deliver exceptional service on behalf of their clients.

 

Schedule a call to learn more. → 

“Our software is designed to bring sanity back to service by enabling repeatable processes, better client communications, and a consistently reliable client support experience 24/7/365, guaranteed."

-Jason Griffing, Director of Product

Getting Started...and Beyond

Kickoff Training

First things first; we train your entire team on your new Service model. Your OneVision Service Director will lead the charge.

Right People.
Right Seats.

We appoint and train individuals on the specific roles they play in contributing to your Service department’s success. 

Team Ramp Up

We help onboard new employees into the Service department as needed. 

Frequent Check-ins

We hold regular Service quality meetings and sales meetings; holding everyone accountable.

Data. Data. Data.

We track and surface all relevant data via custom-designed Partner dashboards.  

Quality Checks

We drive regular Service quality evaluations to ensure we’re doing right by your clients and by your business.