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Adding depth to your bench.

We help Integrators nail the non-project stuff integral to running a successful business: supporting clients, marketing and selling Service, training the team you have, recruiting new talent, managing the operations around the lifecycle of a Service client, and taking responsibility for the P&L for all things Service-related.

 

We developed the necessary technology, architected the Service process, and built a team of professionals to complement what you’ve already got in place.

A Partnership Like No Other

We partner with Integrators to drive dramatic business growth by unleashing the revenue potential of their Service departments.

We are a business Service provider serving the specific needs of the CI channel.

Are you ready?

Tsunami-level consumer demand for home technology is growing, driving a whole new class of service for the connected home. Business models will have to change to address this seismic shift and soon, service revenue and profitability may very well eclipse the contributions of new projects and hardware sales.

 

Our reason for being is to help Integrators pivot today to realize this enormous upside for the future.

Drive business profitability by focusing on the client experience– after the project install.

Too often, Integrators don’t have the resources to manage the rising demand for client support. OneVision provides all that’s required to build a sophisticated and profitable Service operation that enables you to compete at the scale of a huge enterprise, without losing your local and hard-earned brand identity.

"We provide millions of dollars worth of technology, human capital, expertise, and resources to optimize a Service operation at a fraction of the cost by subsidizing Partner fees. With shared skin in the game, we can accelerate deployment and drive greater impact across the business."

"We invest in your business as no one else can." 

Julia Walsh, Director of Partner Development

We stand by our results.

Supporting over 20,000 clients, the OneVision platform has created new recurring revenue streams, doubled labor margin, and generated over $30M in service revenue with a 65% gross margin for our Partners, all while enabling them to achieve 4.8-star satisfaction and 85% referral ratings from their clients.

We’re passionate about what we do and how we do it. 

We are big believers in the Service opportunity and the ability of our partners to realize it.  

 

We are not a vendor. We are your business partner. 

 

Always available, at the ready to assist our partners in planning, strategizing, and rolling up our sleeves to swiftly execute our joint marching orders.

 

We know service and how to make it high-quality and profitable. You know your people and your market. 

The magic happens when we combine our strengths and know-how. 

We’re looking to partner with a select few, not the entire industry.

You’ve got to be comfortable changing the way you think about servicing your clients. And be open to offer such incredible Service, your clients will happily pay for it. 

Hungry to grow your business, lead in your market and maintain your independence? 

 

Yup, we like that!

 

OneVision isn’t for every Integrator but for those who are big believers in the Service opportunity, we want to invest in your company and work with your team.

The industry recognizes our approach with the platinum CE Pro Quest for Quality award. Couldn’t be more proud!

2021

The OneVision Platform is developed. We invested heavily to build the right technology, design the perfect operational procedures and hire and train an army of professionals to help our partners boost performance across their entire Service departments.

Why go through the trouble? We realized an RMR only offering wasn’t going to drive Partner success.

 

Integrators need more.

2017

We officially joined the CEDIA family, becoming a fairly successful integrator, chasing growth by selling more stuff to more people. The problem? We kept hitting a profitability wall.

So, we went back to our roots, shifting our integration company’s focus to monetize Service across our client base and BINGO — the impact was astounding.

2010

COVID hit and we sprang to action enabling our partners to provide immediate and free 24/7 support to ALL of their clients for network-related issues.

2020

We decided to serve the channel v. compete in it, working with integrators to help them charge for service through our RMR subscription offerings. OneVision of today was born. 

2016

We started in business as kids — providing basic technology services to families in the Boston area. Technology geeks, we loved helping people resolve issues.

2008

We Weren’t Always Like This

2008

 

We started in business as kids — providing basic technology services to families in the Boston area. Technology geeks, we loved helping people resolve issues.

 

2010

 

We officially joined the CEDIA family, becoming a fairly successful integrator, chasing growth by selling more stuff to more people. The problem? We kept hitting a profitability wall.

So, we went back to our roots, shifting our integration company’s focus to monetize Service across our client base and BINGO — the impact was astounding.

 

2016

 

We decided to serve the channel v. compete in it, working with integrators to help them charge for service through our RMR subscription offerings. OneVision of today was born. 

 

2017

 

The OneVision Platform is developed. We invested heavily to build the right technology, design the perfect operational procedures and hire and train an army of professionals to help our partners boost performance across their entire Service departments.

​Why go to the trouble? We realized an RMR only offering wasn’t going to drive Partner success. Integrators need more.

 

2020

 

COVID hit and we sprang to action enabling our partners to provide immediate and free 24/7 support to ALL of their clients for network-related issues.

 

2021

The industry recognizes our approach with the platinum CE Pro Quest for Quality award. Couldn’t be more proud!

We introduce OneVision 2.0, our next-generation business services platform. 

To infinity & beyond

Your clients expect on-demand remote support.

We provide the trained professionals to stand up your business’ Support Team quickly. What used to take months or years, is a wrap in weeks.

It's important that every client choose the right level of service to get the experience they want.

We have a dedicated membership sales team to follow up and drive closure.

It’s hard to change the way you do business when you embrace Service as a growth accelerant.

We provide the training your entire company needs to internalize this new approach.

It’s time-consuming to hire people with the just the right skills and talent.

We handle all the recruiting for your company.

An out-of-box solution to manage the lifecycle of a home tech service client does not exist.

We built all the necessary software and tools for you to do so.

Looking at your service department as a stand-alone profitable business is new.

We provide the accounting expertise to restructure your books to optimize for this new business model.

Clients in different markets respond to different messaging regarding premium services.

We handle all the marketing and research/testing to optimize for sales conversions.

Getting a service business up and running requires a ton of capital. 

We invest in your Service Operations right out of the gate. Admittedly, we initially lose money on every new partnership (we prefer to call this investing)...but once we are operational and the flywheel gets going, we share in the recurring revenue, growing our businesses together.