OneVision Expands Its Award-Winning Service Platform with Secure, a 24/7 Remote Support Solution for Clients With Monitored Security Systems

New offering delivers around-the-clock remote support for alarm and security systems, starting at just $3 per site per month.

Boston, MA - March 5, 2025 – OneVision Resources, the award-winning service solution provider for custom integrators, today announced the expansion of its service portfolio with the launch of Secure, a 24/7 remote support solution, starting at $3 per home per month, built specifically for the needs of clients with monitored security systems. Secure enables integrators to offer world-class support for their security monitoring clients, increase monitoring fees, and reduce churn, all without adding internal headcount or increasing after-hours strain on their teams.

For the last decade, OneVision has been known throughout the residential AV channel for its white-labeled remote support services and ability to help integrators scale recurring revenue while restoring work-life balance. With Secure, OneVision is extending that proven model to address the everyday service needs of security-focused businesses and hybrid CI firms that manage alarm, surveillance, and life-safety systems.

As the security market continues to grow and evolve, customer expectations for instant, expert support have never been higher. When a panel won’t stop beeping, a battery dies, or a camera goes offline, homeowners expect immediate help, day or night. Traditional in-house support models struggle to keep up with these demands, leading to technician burnout, service bottlenecks, and lower margins.

Secure was developed to solve this problem — offering integrators a low-cost, 24/7 remote support solution that elevates the customer experience, protects internal resources, and increases recurring revenue. The service is designed to resolve the most common security-related issues in the moment, including:

• Error messages

• Low battery alerts

• Power failures

• Keypad issues

• Smoke detector activations

• Sensor faults

• Mobile app support

• Video doorbell and camera troubleshooting

By offloading routine troubleshooting and after-hours calls, Secure enables pro installers to quickly modernize their service department.

Early results show 99% retention when Secure is introduced alongside a monitoring fee increase, reinforcing that an enhanced support experience can both protect customer relationships and unlock new recurring revenue.

Randy Schram, Owner of Smart Home Systems in Bozeman, MT and member of the ProSource buying group, commented on the launch:

“When you’re responsible for running a security business, you quickly realize that delivering true 24/7 support isn’t as simple as it sounds. You’re constantly balancing customer expectations with the reality of staffing, cost, and long hours for your team. This solution gave me a practical way to scale our support, take pressure off the team, provide better service to our clients, and grow the recurring revenue that keeps the business strong.”

Secure complements OneVision’s broader ProVision platform and white-label support offerings, further reinforcing the company’s commitment to delivering practical, scalable solutions that help integrators grow service revenue without sacrificing quality of life.

Secure is available now to security installers, integrators, and existing OneVision partners.

For more information about OneVision’s security-focused offering, visit https://www.onevisionresources.com/security.

About OneVision Resources

OneVision provides award-winning service solutions to CI professionals, enabling them to elevate their client experience, restore work-life balance, generate recurring revenue, and eliminate the constant distractions of service. 

For media inquiries, please contact: marketing@onevisionresources.com.