75,000
Homes Supported
$10/mo/home
Incremental RMR generated upon going live
100%
Homeowner Retention
85%
Referral Rates From Satisfied Customers
4.8★
Client Satisfaction Ratings
99%
Of Calls Solved or De-escalated by Basic Support Team
The numbers speak for themselves.
Increase recurring revenue.
Offload technical support.
You already have established recurring revenue through monitoring. OneVision helps you grow that revenue by adding a premium technical support layer you can bundle into existing plans, removing the burden of technical troubleshooting from your team.
And to be clear: we’re not a monitoring central station. We don’t dispatch authorities or replace your monitoring provider. We handle the technical support calls around the system: allowing your central station to focus on alarms, and your technicians to focus on installs & on-site service.
I wish I had found OneVision sooner. I’d be double the size. They’ve been a great partner as we focus on growth.
Richard Quiñones
SB Comm
Partner since 2020
As our client base grows, it automatically increases service needs. We could not manage the number of service instances without having expanded our team with OneVision.
Scott Moore
AMS Sound & Vision
Partner since 2017
The large projects in our pipeline couldn’t garner the attention to detail they require if I were still gatekeeping service. On the flip side, our service clients deserved better, too. Thanks, OneVision.
Jeremy Rasti
Crescendo AAV
Partner since 2022
The only dedicated technical support solution for security installers.
Solve all issues in the moment.
Nearly all common security system problems can be resolved immediately without a truck roll. We handle them live, while the client is on the phone.
Eliminate remote support from your team’s plate.
Your technicians should be installing, upgrading, and servicing on-site. We handle inbound calls, alerts, and remote troubleshooting so they don’t have to.
Operate like a larger company overnight.
24/7 coverage, consistent response times, and documented resolutions - without building a call center or hiring additional staff.
Increase monitoring fees without increasing overhead.
By bundling professional technical support into your monitoring offering, you can raise monthly fees while offloading the cost and complexity of staffing support.
The only dedicated technical support solution for security installers.
Solve all issues in the moment.
Nearly all common security system problems can be resolved immediately without a truck roll. We handle them live, while the client is on the phone.
Operate like a larger company overnight.
24/7 coverage, consistent response times, and documented resolutions - without building a call center or hiring additional staff.
Eliminate remote support from your team’s plate.
Your technicians should be installing, upgrading, and servicing on-site. We handle inbound calls, alerts, and remote troubleshooting so they don’t have to.
Reduce customer attrition.
Reliable, instant, 24/7 tech support ensures customers are taken care of when they need it most and reduces the likelihood of churn.
Smart Home Revenue Growth
2019-2028
(Navigant Research)
Navigant Research
Respond to clients in seconds, 24/7/365. Guaranteed.
Client referrals are the lifeblood of your integration business. But as you’ve grown, it’s become increasingly difficult to maintain the level of service that made you successful in the first place.
We’re here to help.
With OneVision, you can guarantee a rapid, knowledgeable, and friendly response to 100% of your clients, 24/7/365.
OneVision delivers white-label technical support solutions for security installers. We answer client calls 24/7/365, resolve most issues in real time, and escalate only when on-site service is truly needed—helping you increase revenue while removing the burden of remote troubleshooting from your team.
Tired of struggling to support your clients?
There’s a better way.
Respond to clients in seconds, 24/7/365. Guaranteed.
Technical issues don’t respect business hours. Neither do we.
With OneVision, you can guarantee a rapid, knowledgeable, and friendly response to 100% of your clients, 24/7/365. We provide consistent, knowledgeable coverage at all times, so your clients always reach a live, trained professional who knows their system and can take action immediately.
Trusted by leading security installers across North America
Your clients. Your brand.
You’ve poured everything you’ve got into building your brand. And great service is integral to maintaining that strong reputation.
That’s why we’ve designed our platform to be invisible to your clients. Every client touchpoint—from support calls to marketing emails—is done in your name and inline with your brand standards.
You’ve fought to build your brand; we’re here to protect it.
The only dedicated technical support solution for security installers.
Solve all issues in the moment.
Nearly all common security system problems can be resolved immediately without a truck roll. We handle them live, while the client is on the phone.
Eliminate remote support from your team’s plate.
Your technicians should be installing, upgrading, and servicing on-site. We handle inbound calls, alerts, and remote troubleshooting so they don’t have to.
Operate like a larger company overnight.
24/7 coverage, consistent response times, and documented resolutions - without building a call center or hiring additional staff.
Reduce customer attrition.
Reliable, instant, 24/7 tech support ensures customers are taken care of when they need it most and reduces the likelihood of churn.
Your clients. Your brand.
You’ve poured everything you’ve got into building your brand. And great technical support is integral to maintaining that strong reputation.
That’s why we’ve designed our platform to be invisible to your clients. Every client touchpoint—each email, call, or text—is done in your name and inline with your brand standards.
You’ve fought to build your brand; we’re here to protect it.
People first.
Great people are the bedrock on which exceptional support experiences are built. That’s why every member of our contact center is screened and continually evaluated for strong communication skills, high levels of emotional intelligence, and the ability to relate well with clients. That’s also why we offer highly competitive pay and benefits to our support team.
The philosophy is simple:
We take great care of our people so they’ll take great care of your clients.
Support for whatever products you choose to sell.
In today’s security landscape, there’s no shortage of great products and manufacturers to choose from. And we believe that you and your clients deserve a great support experience no matter which ones you go with.
That’s why our approach to support is completely vendor agnostic. You sell the products that are right for your business and your clients. And we’ll be here to support you.
You’ve got enough factors to consider. The last thing you need is to feel handcuffed by your support provider.
Smart Home Revenue Growth
2019-2028
(Navigant Research)
Navigant Research
Recurring revenue. For real.
You’ve dreamed about boosting your recurring revenue streams for long enough. Our proven solutions can take you from zero to thousands of dollars of RMR in a few short months.
From custom-branded sales tools and marketing campaigns to secure payment processing, we provide a complete and turnkey solution to make RMR a reality for CI business.
Fast Answers for the issues clients call about most.
The vast majority of security support calls fall into predictable categories. These are the issues we handle exceptionally well, live, without escalation:
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Communications-related error messages
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Low battery alerts
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AC power trouble
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Bus and supervisory failures
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Smoke detector activations
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Door and window sensor faults
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Keypad issues (general functionality)
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Keypad issues preventing arming or disarming
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Sirens that won’t silence
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Assistance recovering camera footage
In 99% of cases, the issue is resolved during the initial call or urgency is reduced. No immediate callbacks. Fewer truck rolls.
