At OneVision, we deliver a white-glove support experience for clients with high-end home technology. Take the screening step: a short role-play call with Sarah, our AI agent, so you can show how you’d represent our brand.
Nail this role play, and show us that you can be our next rockstar, and we’ll reach out to you to discuss next steps and joining our team.
Role: Technology Support Specialist
Salary range: $22,000-$31,000 annually (depending on country of residence)
At OneVision, we deliver high-end client experience for homeowners with state of the art home technology. If you lead with empathy, and you’re passionate about helping others - take the screening step: a short role-play call with Sarah, our AI agent, so you can show how you’d represent our brand.
Show us how you’d care for our clients, and if your style aligns with our high-end experience, we’ll reach out to you to discuss next steps and joining our team.
Role: Client Liaison
Salary range: $18,000-$26,000 annually (depending on country of residence)
Who we are
OneVision provides 24/7 support and service solutions for smart home professionals: helping deliver friendly, high-quality experiences experiences for homeowners.
The role
Technology Support Specialist
You’ll be the friendly, clear first point of contact for clients—delivering a calm, professional experience, providing remote support for smart home installs, and setting expectations for next steps.
What it takes
-
Warm, confident communication in English (C2)
-
High empathy / high EQ
-
Ability to connect and build rapport
-
White-glove tone (clients expect to feel taken care of)
Who we are
OneVision provides 24/7 support and service solutions for smart home professionals: helping deliver friendly, high-quality experiences experiences for homeowners.
The role
Client Liaison
You’ll be the friendly, clear first point of contact for clients. You will be a great fit if:
-
You’re passionate about the client experience
-
You’d rather build trust and rapport, than rush an interaction
-
You thrive with autonomy and struggle with scripts
What it takes
-
Warm, confident communication in English
-
High empathy / high EQ
-
Ability to connect and build rapport
-
White-glove tone (clients expect to feel taken care of)
STEP 1
Your first step: a short role-play call with Sarah (AI)
Instead of a long application, we start with a quick role-play call. Sarah will act like a homeowner calling in with technical issues. Your goal is to deliver a great customer experience, ask clarifying questions, and set expectations.
You can retake the role play multiple times—if the first attempt isn’t your best, try again. Don’t worry about getting the technology right; you won’t be penalized for inaccurate technical elements.
What to expect
Sarah will:
Ask for your name
Explain the role-play scenario
Play the role of a homeowner with technical issues
What you should do
-
Be friendly, professional, and clear
-
Act like a OneVision support representative
-
Ask basic clarifying / triage questions (you don’t need to solve the issue)
-
Confirm Sarah's email and phone number
-
Note: you'll have this, so try weaving it into the conversation naturally
-
-
Set expectations for a follow-up (ex. “We’ll call you back by 9am tomorrow”)
What we’re looking for
-
Your authentic communication style
-
How you would represent OneVision to a client
-
How you guide the conversation and set expectations
-
Professional tone + empathy
What we’re NOT looking for
-
Technical troubleshooting ability
-
Perfect performance under pressure
-
“Solving” the issue on the call (this is about experience + next steps)
Call Sarah Now to Apply
Takes ~5-8 minutes.
If you flop the first attempt, no problem! Just retake it.
STEP 2
What happens next
After your call, our team uses a quality rubric to identify strong conversations. If it’s a match, we’ll reach out to schedule the technical exercise.
Frequently Asked Questions
Do I need a resume?
Not for this first evaluation, but you will need to provide one if you reach the next step.
How long is the call?
Usually 5–8 minutes.
Can I retake the role play?
Yes—multiple attempts are allowed.
Will a human listen to this?
Calls that align with our high-end client experience will be further reviewed by our team.
Is the call recorded?
Yes, it will be recorded and evaluated for hiring purposes.