OneVision Blog
Insights, ideas, and real-world advice for integrators building more profitable service businesses.
1NSIGHTS Podcast
How to Document Processes in an Integration Business (Without Over-Engineering It)
1NSIGHTS Podcast
Undocumented processes quietly cost integrators thousands per employee. Process architect Jason Sayen shares where to start documenting, a five-layer framework for mapping any process, how detailed an SOP should be and why software should come last.
Why Clients Go Quiet After a Proposal (And How Integrators Close More Deals)
1NSIGHTS Podcast
When a proposal goes quiet, price usually isn't the reason. Sales coach Patrick Martinez shares how integrators can qualify the right buyers, follow up without sounding desperate, handle price objections and track the metrics that predict closed deals.
Are Integrator Peer Groups Worth It? Why Community Is a Competitive Advantage
1NSIGHTS Podcast
Most problems integrators face have already been solved by someone else. Azione Unlimited's Patrick McCarthy explains why so many owners feel isolated, how to test whether your business runs without you and how to get real value from a peer group.
What Profit Margin Should an Integration Business Make? Lessons From Paul Starkey
1NSIGHTS Podcast
A well-run integration business can make 20% net profit. Paul Starkey, the force behind ELAN and Bravas, shares how AV companies improve margins, the company size where profit tends to peak, what breaks as you grow and how to prepare to sell.
What Should Integrators Look For in a Manufacturer Partner? Lessons From Sonos
1NSIGHTS Podcast
The best manufacturer partners do more than ship product. Sonos' Casey Clemens explains what separates a partner from a vendor, what integrators value most, how pro-only products get made and how good manufacturers measure the relationship.
What's a Good Close Rate for an Integrator? Benchmarks From Real Project Data
1NSIGHTS Podcast
How does your business compare? D-Tools' Jason Knott shares real 2025 data on integrator close rates, gross margins, proposal speed, progress payments and change orders, including why proposals sent within 14 days close 88% of the time.
How to Keep Customer Experience Consistent as Your Integration Business Grows
1NSIGHTS Podcast
As an integration business grows, the owner often becomes the bottleneck. OneVision CEO Joseph Kolchinsky shares how to route requests through your team, turn instinct into named service standards, and give every client a clear service path.
Should Your Integration Company Add a New Service? Product Lessons From Portal's Founder
1NSIGHTS Podcast
Every new service or product line is a commitment you'll support for years. Portal founder Kirk Chisholm, a former integrator, shares how to find the problem most clients share, start simple, know your real customer and handle feedback without losing focus.
How Integrators Can Start Using AI: Practical Advice From Sonance CEO Ari Supran
1NSIGHTS Podcast
You don't need technical skills to put AI to work. Sonance CEO Ari Supran shares how integrators can learn AI by watching and trying, why context matters more than prompts, and how AV companies can build simple apps without writing code.
How to Launch a Service Program as an Integrator: Think Big, Start Small
1NSIGHTS Podcast
Launching a service program doesn't start with pricing. OneVision's Jennine Filipi and Ian Goldberg share the first steps integrators should take, how to keep momentum when the business never slows down, and how clients really react to new service plans.
Latest episodes
Jason Sayen | When it’s All in Your Head: The Cost of Undocumented Operations (opens Buzzsprout in a new tab)
Episode54:40
Daryl Friedman | CEDIA's Next Chapter: Advocacy, Research, and Design (opens Buzzsprout in a new tab)
Episode41:33
Tom Doherty, Jim Pearse, & Jenn Heinold | RESIDE 2027: A Sneak Peek at the Event Built to Redefine CI Trade Shows (opens Buzzsprout in a new tab)
Episode54:33
Patrick Martinez - Fivestone Solutions | Wrong Prospects, Bad Data: The Sales Gaps Costing Integrators (opens Buzzsprout in a new tab)
Episode50:34
Patrick McCarthy - Azione Unlimited | From Isolation to Insight: Why Community is the Ultimate Advantage (opens Buzzsprout in a new tab)
Episode39:38
Paul Starkey - ELAN, Bravas, VITAL | What Winning Businesses Understand: A Founder’s Perspective (opens Buzzsprout in a new tab)
Episode58:31
Casey Clemens - Sonos | Rising Tides: How Manufacturers and Integrators Can Drive Innovation Together (opens Buzzsprout in a new tab)
Episode46:05
Jason Knott - D-Tools | How do you stack up? Benchmarks, AI, and the Future of Integration (opens Buzzsprout in a new tab)
Episode1:02:50
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