Customer Portal for Self-Service

New

1
  • Customer Portal

    • Customers can now view their open and past conversations through a self-service portal. Access is via a magic link sent by email.

Improved

2
  • Portal shows conversation history and status.

  • Customers can reply directly from the portal.

Fixed

2
  • Fixed issue where magic links expired too quickly.

  • Fixed mobile layout issues in the portal.

Product areas:ConversationsMobile