Changelog: Conversations

You can quickly acknowledge a teammate's internal note or public reply with a team-only emoji reaction instead of writing another note.

You can get notified when a teammate reacts to your internal note, so you know they've seen and acknowledged your message.

You can double-click the internal note resize bar to restore automatic sizing after manually resizing the field.

You can view original emails on soft-deleted or merged conversations for historical review.

Create clients and sites within conversation, site, and project forms without losing entered information, with new records selected automatically.

Recording downloads work even after the recording has been played.

Conversation merges no longer crash when the source conversation has just been deleted.

Start a conversation directly from conversation views on desktop and mobile.

Snoozing a conversation preserves the message composer's folded state.

SMS sessions end when conversations are auto-solved or closed.

Close multiple conversation tabs at once, including caught-up tabs, with an option to undo.

Scan conversation attachments as compact file pills with hover details and expandable lists.

Send conversation email through a managed sender when a partner address fails authentication.

Introducing the Foldable composer. Users are now able to collapse their message composer to have more visibility of the conversation. This will be helpful for users who use smaller screens, or ones that only want to see the composer when ready to reply. Use hotkeys to access public replies, internal notes, macros, and snoozing!

More consistent side-panel labels, headers, spacing, and field controls.

Manage closed and deleted conversations with clearer state panels, controlled reopening, and a collapsible composer.

Time Conversion tooltips stay visible beside docked conversation panels.