Changelog: Conversations

More consistent message and compose typography, with clearer spacing in conversation threads.

Consistent timeline card widths for short messages, keeping message controls and status details easy to use.

Consistent icons across conversation property menus, selected values, and custom views.

Formatted message copying that preserves supported rich-text formatting when pasted into ProVision editors, email, and Slack.

Message ID copying on every timeline message, including internal notes and closed conversations.

One-click copying of conversation messages as readable plain text.

More reliable conversation draft loading, deletion, and saving.

Some updates:

Merge or add as client for Unidentifieds: click a participant to merge into an existing contact, or add them as new if they’re unrecognized

Agent follow controls: set or remove an agent as a follower directly from the participant chip

Add participant: same flow as before, now using our upgraded selector

Refreshed design for Conversation, Client, Site, and Project side panels

A refreshed conversation composer with clearer status banners.

A cleaner conversation side panel with separate Partner and conversation cards.

Internal notes are easier to identify and visually distinguish in the timeline.

Loading older conversation history keeps the reader’s position and preserves the timeline order.

Support phone numbers render correctly in email signatures, templates, and after-hours autoresponders.

Transferred calls no longer create duplicate recording messages.

When new messages arrive while your browser tab is hidden, ProVision marks the new-message boundary and helps you jump back to what changed.