Extensions in Return Routing

Create and delete projects through the Public API, with project-access permissions.

Start a conversation directly from conversation views on desktop and mobile.

Added support of extensions in return routing.

Build site and conversation rules using the site's 3rd Party Network Provider.

Portal form dialogs have consistent layouts, visible field labels, clearer actions, and keyboard shortcuts.

Restriction policies stand out with red backgrounds in Sidekick and active-policy previews.

Public API documentation lists the supported include values for each endpoint.

New partner setup automatically populates the forwarding email from the partner domain.

Conversation assignment options only show platform groups to partners with access.

Users receive an invitation email when an administrator creates their account.

Snoozing a conversation preserves the message composer's folded state.