Changelog: Sidekick

Escalation cards in Sidekick now show advance warnings and a “Next expectation” time so you can see when response requirements change.

Selected days in Sidekick custom schedules stand out in teal.

Restriction policies stand out with red backgrounds in Sidekick and active-policy previews.

Sidekick policy categories start expanded on the Policies tab.

Escalation policies open expanded by default, making them faster to reference during a call.

Support policies can now follow partner business hours or custom day-and-time schedules, including holidays.

Sidekick support policies are grouped by call-flow category, with collapsible sections, counts, and clearer restriction indicators.

Custom conversation and site properties can now be used to target support policies.

Live call transcripts in Sidekick, with live updates, speaker grouping, and copy controls.

Home policy previews that show the expected response time.