Changelog: Sidekick

Sidekick now shows full ticket and policy titles more reliably

Sidekick now lives in the left nav, with quicker access to Policies, AI Chat, Help, and Active Policies.

Sidekick panel regressions so it stays open when expected and no longer auto-opens or closes unexpectedly on refresh or URL-param flows.

Fixed Sidekick launch behavior so panels and task screen pops keep the correct assistant context when opened from support flows.

Fixed the Sidekick panel closing shortly after launch when opened from a support URL.

Simplified default escalation policy bundles in Sidekick and streamlined standard escalation rules across SLAs in the Escalation Manager.

Seeded Sidekick escalation policy defaults for urgent rules to include holiday and signature behaviors and refreshed the accompanying descriptions.

Improved Sidekick escalation rules: Security Only is available in the service level autocomplete when building support policies.