Changelog: Sidekick

In Sidekick, support policy escalation service level autocomplete now includes Security Only.

Added Partner Group as a conditional filter on Sidekick support policies.

Voicemail and outbound call recordings are transcribed and attached to conversations so Sidekick can use them like live inbound call transcripts.

Sidekick includes finished call transcripts in context and limits segment volume for better responses.

Sidekick no longer gets stuck on an infinite loader that blocked sending new messages during live transcription.

Sidekick policies filtered by Site Label or Service Level now show as Applicable when viewing a site.

Sidekick now shows applicable support policies when viewing a site directly, not just from conversation context.

Simplified ticket link opening on task acceptance - now always opens with assistant panel visible

Support policies now support flexible associations and filtering with conditions based on clients, sites, site labels, service levels, client segments, urgency, and conversation type.

Fixed issue where Sidekick was loading blank for multiple partners because support policies without conditional filters were not appearing.

Support policies now support flexible associations and filtering with conditions based on clients, sites, site labels, service levels, client segments, urgency, and conversation type. Policies can be filtered to show "All" or only "Applicable" based on the context of the open entity record.