Improved @mentions

Improved

2
  • @mention dropdown now groups users by assignment group (e.g. Basic Support, Member Services) so agents can quickly find the right team member.

  • Conversations on mobile: reply and internal note inputs stay in view without horizontal scrolling; content fits the screen width.

Fixed

4
  • @mention autocomplete now matches full names with spaces (e.g. @First Last).

  • Inbound emails now match clients for auto-assignment regardless of email capitalization.

  • Creating or updating a site with an address that already exists now shows a clear message instead of a technical error.

  • Sidekick policies filtered by Site Label or Service Level now show as Applicable when viewing a site.