Call Recordings, Signal Schedule & Sidekick Improvements
New
2
Added "snoozed until" tooltip on hover for snoozed conversations in Views, showing the exact date/time when the conversation will unsnooze.
Company Info Settings page has been rebuilt as a native page in the monorepo, replacing the iframe implementation.
Improved
4
Refactored Input field component with better state management, extracting utilities, scheduling hooks, and a cleaner service layer.
Support policies now support flexible associations and filtering with conditions based on clients, sites, site labels, service levels, client segments, urgency, and conversation type.
Conversation side panel now shows an indicator when multiple sites are associated with a conversation.
Added primary client name as a display property option for conversation-based views.
Fixed
5
Fixed issue where Sidekick was loading blank for multiple partners because support policies without conditional filters were not appearing.
Fixed crash in Rules UI when adding a condition to a rule, which was causing a "Something went wrong" error.
Fixed issue where merging clients failed with a foreign key constraint error on
conversation_participant.Fixed duplicate label creation bug where typing a new label name would create multiple duplicate entries before refresh.
Fixed inconsistent phone number deletion in Voice channel settings where deleting would sometimes fail or add the number back.
