Call Recordings, Signal Schedule & Sidekick Improvements

New

2
  • Added "snoozed until" tooltip on hover for snoozed conversations in Views, showing the exact date/time when the conversation will unsnooze.

  • Company Info Settings page has been rebuilt as a native page in the monorepo, replacing the iframe implementation.

Improved

4
  • Refactored Input field component with better state management, extracting utilities, scheduling hooks, and a cleaner service layer.

  • Support policies now support flexible associations and filtering with conditions based on clients, sites, site labels, service levels, client segments, urgency, and conversation type.

  • Conversation side panel now shows an indicator when multiple sites are associated with a conversation.

  • Added primary client name as a display property option for conversation-based views.

Fixed

5
  • Fixed issue where Sidekick was loading blank for multiple partners because support policies without conditional filters were not appearing.

  • Fixed crash in Rules UI when adding a condition to a rule, which was causing a "Something went wrong" error.

  • Fixed issue where merging clients failed with a foreign key constraint error on conversation_participant.

  • Fixed duplicate label creation bug where typing a new label name would create multiple duplicate entries before refresh.

  • Fixed inconsistent phone number deletion in Voice channel settings where deleting would sometimes fail or add the number back.