Automated OvrC Threading and Workflow Time Range Enhancements

New

3
  • Added custom time range node for Workflows, enabling time-based automation beyond standard business hours

  • Added callback client lookup by entered phone number in IVR flows for better caller identification

  • Added folder infrastructure support for macros in the Portal

Improved

2
  • Enhanced OvrC threading to skip solved conversations when looking for threads to group into

  • Simplified ticket link opening on task acceptance - now always opens with assistant panel visible