Automated OvrC Threading and Workflow Time Range Enhancements
New
3
Added custom time range node for Workflows, enabling time-based automation beyond standard business hours
Added callback client lookup by entered phone number in IVR flows for better caller identification
Added folder infrastructure support for macros in the Portal
Improved
2
Enhanced OvrC threading to skip solved conversations when looking for threads to group into
Simplified ticket link opening on task acceptance - now always opens with assistant panel visible
