Added Bulk View Edits and Reliability Fixes

Added bulk attribute editing from custom views so you can select matching records, update attributes at scale, track progress, and undo recent changes where supported. Example use cases include applying site labels, changing assignees, and setting conversation status. This is currently in beta preview for select users.

Added public REST endpoints for integrators to fetch a single site and to retrieve conversation context aligned with in-product behavior. This is currently in beta preview for select users.

Improved snooze natural language so a partial time such as 8am prefers the next day instead of a date far in the future while you finish typing.

Renamed the Security Only service level customer label to Secure across billing, SLA sync, and site data while keeping internal identifiers stable.

Seeded Sidekick escalation policy defaults for urgent rules to include holiday and signature behaviors and refreshed the accompanying descriptions.

Showed escalation response deadlines in the partner timezone so agents see deadlines that match policy.

Restored Stripe customer billing portal link generation when the portal referenced an inactive price and tightened error signaling for misconfiguration.

Allowed clearing go-live, marketing live, and LitS onboarding dates in the Admin Panel without saving errors.