AI Site Summaries, Weekly Digests, and Smarter Policies

Introducing AI Site Summaries

it summarizes recent support activity into a clear overview of what’s working, where risk is building, and how the client is feeling. The result is a shared, continuously refreshed operating picture for every site.

• Site health at a glance: See an overall health score, trend, and risk level without digging through individual conversations.
• Client sentiment: Understand whether the client is positive, neutral, or frustrated based on recent interactions.
• Clear reasoning: Open the explanation behind each health and sentiment reading to see the support activity and patterns informing it.
• Portfolio visibility: Add Site Health and Client Sentiment as columns in site views to quickly identify accounts that need a closer look.
• Summaries refresh as relevant site activity changes, while also retaining a regular refresh cadence.

Weekly Site Digest

• Operations owners can opt into a weekly email digest highlighting health changes, service-level trends, conversation activity, and sites that need attention.

Partner cards now show open or closed status, business hours, holiday closures, and the next availability change.

Escalation policies open expanded by default, making them faster to reference during a call.

Submit Day1 forms now start with educational emails enabled.

Support policies can now follow partner business hours or custom day-and-time schedules, including holidays.

Use Signal Incident creation as a Rules Engine trigger to send incident details to your own systems through webhooks.

Control whether Signal automatically assigns conversations to the on-call agents it notifies.

Preview membership landing pages in desktop and mobile layouts before publishing.