Link to Any Message and Filter Custom Properties Through the API

An internal note's menu open on Copy link to message

New

5
  • Copy a link to any message from its menu. Opening the link jumps straight to that message, however far back it is, and highlights it until you start reading.

  • Turn on Include archived projects to preview and import archived D-Tools Cloud projects alongside active ones.

  • Switch partners from Quick actions without opening the app menu.

  • Reply to internal-note threads through the Public API, with thread checks and reply notifications.

  • Filter sites, clients and conversations by custom property values through the Public API, including date comparisons and checks for whether a value is set.

Improved

6
  • Mention and thread-reply notifications open right at the message they point to, from Inbox, email, Slack and push.

  • Inbox notifications show the conversation's subject instead of its number twice.

  • Recurring-issue notices are more compact, with older occurrences behind a keyboard-friendly Show N other times toggle.

  • A call recording's transcript now expands downward, keeping the recording's header in view.

  • Settings > Billing is split into Invoices and Stripe account tabs, and shared links keep the tab you were on.

  • D-Tools contacts that share an email import into the right existing client, without renaming or duplicating records.

Fixed

4
  • The side panel shows the assignee above their group, so both stay visible.

  • Direct links to All conversations open there instead of redirecting to the Sites tab on the Views page.

  • Recurring Signal schedules keep the right local time after you edit Only this event across a daylight saving change.

  • Escalations held outside business hours arrive at your local opening time across daylight saving changes.