Assignee Groups for Team Routing
New
1
Assignee Groups
- Route conversations to teams instead of individuals. Create groups like "Support" or "Sales" and assign conversations accordingly. All group members can view and work on assigned items.
Improved
2
Group assignment shows in the conversation header.
Filters support group-based filtering.
Fixed
2
Fixed issue where group members weren't notified on assignment.
Fixed display issue in the group selector dropdown.