Durable Response Times & Signal Schedule Filtering

Durable Response Times

• When a conversation is solved without a team reply, the platform now correctly preserves the response time from a previous interaction instead of marking it as "No reply needed."

Signal: Schedule Filtering

• Signal schedules now support filtering by conversation attributes (e.g., Site Labels, Service Levels). This allows you to route certain types of incidents to specific on-call rotations.

Added keyboard navigation support to autocomplete menus.

Improved handling of empty or malformed email addresses during ingest.

Fixed issue where the Snooze icon was not rendering correctly.

Fixed an issue with phone-based lookups in conversation creation.

Fixed issue where scheduled messages could be duplicated if edited quickly after scheduling.