Merge Conversations & Rule Trigger Conditions

Merge Conversations

• You can now merge two conversations from the action menu. All activity from the merged conversation appears in the timeline of the target conversation.

Rule Improvements

• Site created trigger now available.
• Trigger conditions let you define when a rule should fire. For example, When Status changed can be paired with from Open to fire only when transitioning from Open, not every status update.

Keyboard shortcuts are now listed by screen/category.

Signal now shows a "created by" label in the call history log.

Search relevancy improved for person names.

Label management UI now shows color swatches for each label.