Add Bulk Site Actions and Smarter AI Assist

New

1
  • Bulk site actions now let teams assign one client to multiple sites in a single step.

Improved

2
  • AI writing assist can now use live call transcripts while a call is still in progress, so draft notes and emails have more context sooner.

  • Custom views now support rolling 30-, 60-, and 90-day date filters that update automatically over time.

Fixed

4
  • Search results now refresh automatically when records change during an active search, reducing missed updates and duplicate follow-up work.

  • Complimentary membership and service-level filtering now behaves more accurately, including CPP expiration edge cases that previously produced incomplete results.

  • Forwarded email loops no longer reprocess outbound messages into new conversations or auto-replies.

  • Client merges no longer create duplicate follow-up tickets from closed conversation history.