Create AI-Powered Macros and Refine Escalation Timing

Introducing AI Macros ✨

AI-powered macro text snippets generate draft content while preserving the existing review and approval flow.

Previously, macros only had static text templates that could be dropped into the message composer. Now with AI Macros, you can define an AI prompt in the Create/Edit Macro dialog. When the macro is applied, the prompt plus the context of the conversation gets passed into an AI model to generate text for the outgoing message or internal note.

Fixed-time escalation rules can target a specific weekday for clearer response expectations

Conversation list filters in the Public API support change timestamps for more efficient delta polling