Bring Conversation Participants Front and Center With Inline Controls

New

4
  • Some updates:

    Merge or add as client for Unidentifieds: click a participant to merge into an existing contact, or add them as new if they’re unrecognized

  • Client hover card: hover over a client to see their contact info, with one-click copy

  • Agent follow controls: set or remove an agent as a follower directly from the participant chip

  • Add participant: same flow as before, now using our upgraded selector

Product areas:ConversationsClients