Improve Unseen Messages
New
1
Route inbound call workflows based on site labels, so workflows can branch on the selected site's labels.
Improved
3
Unseen message badges now appear on conversation tabs, so it’s easier to spot new activity without switching views.
When new messages arrive while your browser tab is hidden, ProVision marks the new-message boundary and helps you jump back to what changed.
Unseen message indicators now use a more consistent, more legible teal treatment across tabs, message boundaries, jump prompts, and conversation views.