Add Conversations and Automation, Improve Reliability
New
6
Live transcripts for outbound calls, including updates during calls and access after they finish.
Site Created notifications by email, in-app, and push.
Site Updated and Client Created webhook triggers available in the rules engine.
Public API endpoints for listing, retrieving, uploading, and removing site files.
Health and sentiment columns and filters in site custom views.
Bulk removal of a client from selected sites while retaining client records and conversations.
Improved
3
Redesigned the Site card in the conversation side panel with site details and management actions.
One-click copying of conversation messages as readable plain text.
Activity feed visibility for site service-level changes.
Fixed
4
Triage intelligence runs that do not receive a provider response now fail safely instead of remaining in progress.
More reliable conversation draft loading, deletion, and saving.
Monthly payout timing that gives transfers more time to settle.
Site service-level changes consistently appearing in the activity feed.
