Rules Engine Label Triggers & GPT-5-mini
New
1
The rules engine can now trigger rules when a label is added or removed from a conversation.
ProVision
Changelog: Workflows
Every Workflows change in ProVision, newest first.
Workflows
Portal Redirect & Twilio Call Reliability
Improved
1Improved reliability for Twilio-powered call routing with retry and fallback mechanisms.
Message Delivery Status Indicators
Improved
1Added safer handling for inbound calls without Caller ID.
Twilio-Powered Call Routing
New
1Rolled out Twilio-powered call routing to Pro Plan users.
Conversations: Hide, Timestamps, Routing
New
1Added Call Routing setting for inbound calls.
SMS Auto-Reply
New
1Added SMS Auto-Reply. Automatically reply to incoming SMS messages.