1. Email Templates

    New

    1
    • Added Email Templates. Create templates to quickly send common emails.

    Improved

    1
    • Various improvements to the Email Dispatch experience.

    Product areas:Conversations
  2. SMS Auto-Reply

    New

    1
    • Added SMS Auto-Reply. Automatically reply to incoming SMS messages.

    Improved

    1
    • Various improvements to the Conversations experience.

  3. Projects by Site

    New

    1
    • Projects can now be created at the site level.

    Improved

    1
    • Various improvements to the Projects experience.

    Product areas:Projects
  4. Conversation Full Page View

    New

    1
    • Added Conversation Full Page View. Open conversations in a full-page view for more space.

    Improved

    1
    • Various improvements to the Conversations experience.

    Product areas:Conversations
  5. Search Improvements

    Improved

    2
    • Improved the search experience. Search now shows results across all modules.

    • Various performance improvements.

    Product areas:Conversations
  6. Labels Feature

    New

    1
    • Labels! Organize your conversations with labels.

    Improved

    1
    • Various improvements to the Conversations experience.

    Product areas:Conversations
  7. Rich Text Emails

    New

    1
    • Added Rich Text support for outgoing emails. Format your emails with bold, italic, links, and more.

    Improved

    1
    • Various improvements to the Email Dispatch experience.

    Product areas:Conversations
  8. Email Subject Line

    New

    1
    • Added the ability to set a custom subject line for outgoing emails.

    Improved

    1
    • Various improvements to the Email Dispatch experience.

    Product areas:Conversations