Changelog: Conversations

Saved Views

• Create and save custom views for the Conversation list. Apply filters, sorting, and column preferences, then save them for quick access later.

Added keyboard shortcut to quickly toggle between saved views.

Improved load times for large conversation lists.

Fixed issue where filters would reset when returning from a conversation.

Snooze Conversations

• Need to follow up later? Snooze a conversation and it will reappear at the scheduled time. Set quick snooze options (tomorrow, next week) or pick a custom date and time.

Added snooze indicator badge on snoozed conversations.

Snooze times are shown in your local timezone.

Fixed bug where snoozed conversations would sometimes not resurface.

Conversation Labels

• Organize conversations with custom labels. Create labels for categories, priorities, or workflows. Labels can be used as filters and in Rules.

Label chips now show on the conversation list for quick scanning.

Labels support custom colors.

Fixed issue where deleting a label didn't remove it from conversations.

Fixed color picker alignment in the label editor.

Internal Notes

• Add private notes to conversations that only your team can see. Use them to share context, document troubleshooting steps, or leave reminders for colleagues.

Notes are visually distinguished from customer messages.

Notes support rich text formatting and file attachments.

Fixed issue where notes were occasionally visible to external participants.

Fixed formatting issue when pasting formatted text into notes.

Group assignment shows in the conversation header.

Filters support group-based filtering.

Bulk Actions

• Select multiple conversations and apply actions in bulk: change status, assign, add labels, or snooze.

Selection mode includes a count indicator.

Bulk actions show confirmation before applying.

Fixed issue where bulk actions sometimes timed out on large selections.

Fixed selection persistence when navigating away.

Follow-Up Conversations

• When a customer replies to a solved conversation, a new follow-up is created automatically. The original thread is linked for context.

Follow-ups inherit labels and site context.

Activity timeline shows when a follow-up was created.

Fixed issue where follow-ups weren't linked to the original conversation.

Fixed duplicate follow-up creation on rapid replies.

Global Search

• Search across Conversations, Clients, Sites, and Projects from a single search bar. Results are grouped by type for easy scanning.

Search supports keyboard navigation.

Recent searches are saved for quick access.

Fixed issue where search results were slow on large datasets.

Fixed ranking issue where older results sometimes appeared first.