Changelog: Conversations

Email Delivery Reliability — If an email fails to send, the system will now automatically retry using an exponential backoff schedule.

Presence Indication across Conversations, Sites, and Clients — You'll now see when teammates are present on the same record you're viewing.

Smarter Quick Actions Search — Quick Actions now supports multi-word search.

Remastered conversation-based searches with faster results and message body search.

Smarter ranking by scoring matches across all related fields at once.

Added sort by status in the associated conversations side panel tab.

Show a message when a conversation is deleted while viewing it.

The "Create Conversation" dialog now uses a "Requester" field instead of "Client."

You can now send messages with only an attachment without needing to add any accompanying text.

The "Close Conversation" button in custom views now consistently returns you to the conversation grid.

Improved the public reply experience with a redesigned recipients interface.

Fixed an issue where blocked emails with capital letters could still get through.

Fixed edge case of searching by emails with special character of -.

Fixed issue where outbound calls were not able to be saved into ProVision.