1. Macros for Quick Actions

    New

    1
    • Macros

      • Create reusable templates for common replies and actions. Macros can insert text, change status, assign conversations, and more. Access them from the m keyboard shortcut or the action menu.

    Improved

    2
    • Macros support dynamic placeholders (e.g., client name, site address).

    • Macros can be scoped to specific partners.

    Fixed

    2
    • Fixed issue where macro placeholders weren't replaced correctly.

    • Fixed ordering issue in the macro list.

    Product areas:Macros