Changelog

Custom Fields

• You can now define custom fields for Clients and Sites. Create text, dropdown, date, or number fields to capture data specific to your workflow. Configure in Settings → Custom Fields.

Search now indexes custom field values.

Improved table sorting behavior.

Fixed issue where saving custom fields cleared unsaved changes in other sections.

Fixed alignment issue in the Site details panel.

Saved Views

• Create and save custom views for the Conversation list. Apply filters, sorting, and column preferences, then save them for quick access later.

Added keyboard shortcut to quickly toggle between saved views.

Improved load times for large conversation lists.

Fixed issue where filters would reset when returning from a conversation.

Fixed pagination issue on the Sites list.

Keyboard Shortcuts

• We've added a comprehensive set of keyboard shortcuts to speed up navigation and actions. Press ? or Shift+H to view the full list.
• Highlights:
  • g + c → Go to Conversations
  • g + s → Go to Sites
  • g + p → Go to Projects
  • n → New conversation
  • / → Focus search

Updated the navigation menu icons.

Improved hover states on interactive elements.

Fixed an issue where shortcuts triggered while typing in inputs.

Snooze Conversations

• Need to follow up later? Snooze a conversation and it will reappear at the scheduled time. Set quick snooze options (tomorrow, next week) or pick a custom date and time.

Added snooze indicator badge on snoozed conversations.

Snooze times are shown in your local timezone.

Fixed bug where snoozed conversations would sometimes not resurface.

Fixed timezone offset issue for users in non-standard timezones.

@Mentions

• Mention teammates in internal notes by typing @ followed by their name. Mentioned users receive a notification and can jump directly to the conversation.

Mention autocomplete now shows user avatars.

Notifications for mentions are grouped to reduce noise.

Fixed issue where mention notifications were duplicated.

Fixed styling issue in the mention dropdown on mobile.

Projects

• Track installations and larger scopes of work with Projects. Link multiple conversations to a single Project, assign a team member, and track progress from a unified view.

Added Project column to the Conversation list.

Projects can be filtered by status.

Fixed issue where linking a conversation to a project didn't update immediately.

Fixed sorting issue in the Projects list.

Conversation Labels

• Organize conversations with custom labels. Create labels for categories, priorities, or workflows. Labels can be used as filters and in Rules.

Label chips now show on the conversation list for quick scanning.

Labels support custom colors.

Fixed issue where deleting a label didn't remove it from conversations.

Fixed color picker alignment in the label editor.

Rules Engine

• Automate common tasks with Rules. Set triggers (e.g., conversation created, status changed) and define actions (e.g., assign to group, add label). Configure in Settings → Rules.

Rules support multiple conditions with AND/OR logic.

Added rule history log for auditing.

Fixed issue where rules with multiple actions sometimes failed silently.

Fixed timing issue with scheduled rules.