1. Live transcription for Basic Support agents

    New

    2
    • Added a live call transcript drawer in the assistant while a call is active, including expand and resize, per-message and full-transcript copy, speaker grouping, and streaming updates (on Policies and AI Chat).

    • Added in-page transcript search with match highlighting in both the live transcription view and the conversation transcript view.

    Fixed

    2
    • Fixed the assistant side panel closing on its own shortly after opening from a link; it now stays open until you dismiss it.

    • Fixed handling of empty AssemblyAI transcript payloads so transcript finalization no longer errors unexpectedly.