1. Client & Site Relationship Management

    New

    1
    • Client-Site Relationships

      • Clients can now be associated with multiple Sites, and Sites can have multiple Clients. This supports complex multi-location and multi-stakeholder scenarios.

    Improved

    2
    • Client and Site panels show linked records.

    • Search indexes both Client and Site associations.

    Fixed

    2
    • Fixed issue where removing a client-site association didn't update the UI.

    • Fixed ordering of associations in the details panel.

    Product areas:Sites
  2. Site Files & Document Storage

    New

    1
    • Site Files

      • Upload and store documents directly on Site records. Organize files by category (e.g., contracts, floor plans, photos).

    Improved

    2
    • Files show previews for images and PDFs.

    • Files are searchable by name.

    Fixed

    2
    • Fixed issue where file uploads occasionally failed.

    • Fixed preview rendering for certain PDF formats.

    Product areas:Sites
  3. Site Service Levels & Documentation

    New

    2
    • Site Service Levels

      • Assign service levels (Basic, Standard, Premium) to Sites. Service level is visible in conversations and can be used in Rules.
    • Site Documentation

      • Capture technical details like network equipment, alarm panels, and access codes in structured fields.

    Improved

    1
    • Documentation fields are organized in collapsible sections.

    Fixed

    1
    • Fixed saving issue with certain documentation fields.

  4. Site Record Management

    New

    1
    • Site Records

      • Create and manage Site records with address, contact details, and service information. Sites are linked to Conversations automatically.

    Improved

    2
    • Site list supports search and filtering.

    • Site details panel shows linked conversations.

    Fixed

    1
    • Fixed issue where site updates didn't sync to conversations.

    Product areas:Sites