1. Added API Limits, Improved Inbox Flow, Fixed D-Tools Status

    Improved

    2
    • Improved Views so resizing a column no longer jumps you back to the top of the grid.

    • Improved conversation reliability by reducing client-side real-time connection issues that could trigger LimitExceededException errors.

    Fixed

    2
    • Fixed conversation update edge cases that could trigger participant sync timeouts or false validation errors while updating requester email details.

    • Fixed weekday snooze shortcuts so entries like Wed or weds choose the next valid day instead of jumping a year ahead.

  2. Live transcription for Basic Support agents

    Fixed

    2
    • Fixed outbound email failures on very long threads by limiting the References header size while keeping correct threading.

    • Fixed conversation submission when email addresses differ only by letter casing so the correct channel is selected for the first message.