1. Time-Based Email Routing & Marketing Opt-Out

    Improved

    1
    • Labels: No Hidden Limits + Cleaner Chips

      • All labels now appear on a single line. If space runs out, you'll see a compact +X more chip with a tooltip listing the rest. Chips are sleeker, preserve colors, and keep hover-to-remove.

    Fixed

    1
    • Email addresses are treated consistently regardless of capitalization. This prevents duplicates like User@Example.com vs user@example.com which improves threading, lookup, and participant matching.

  2. Requester Changes Workflow Update

    Improved

    1
    • Updated how requester changes work in conversations. Changing the requester will no longer automatically update the site. If the new requester isn't associated with the current site, you'll now see a confirmation prompt asking whether to add them — helping prevent incorrect site changes for multi-site users.

    Product areas:Conversations
  3. Image Zoom & Keyboard Shortcut Improvements

    New

    1
    • Image Zoom

      • Click any image in a Conversation to open a full-screen preview (press Escape or click outside to close).

    Improved

    1
    • Keyboard Shortcuts

      • Updated the keyboard shortcuts modal
      • Added the following new global keyboard shortcuts
        • Shift + H to open keyboard shortcuts modal
        • Shift + M to toggle between My Conversations and All Conversations
        • Shift + Right arrow to navigate to the right-most sub-tab on the current tab
      • Updated the following keyboard shortcuts on the Conversation screen
        • Tab to move focus to the timeline
        • Shift + Tab to move focus to the message input field
      • Updated the following keyboard shortcuts in the Conversation list view
        • Tab to move focus to the first/currently selected conversation
        • Shift + Enter to open the selected conversation in a new tab

    Fixed

    3
    • Resolved styling issues in the composer when viewing quoted content on emails.

    • Resolved issues with display labels not being visible when first creating a label.

    • Fixed issue where images couldn't be added via drag and drop inside a long message that had been scrolled.