1. RSM Monitoring Fields & Conversation Copy Options

    New

    2
    • Added 2 new fields to Site Documentation under Remote Systems Management: Is Monitored and RSM Notes.

    • Added new copy options from the conversation action ellipses: Copy Conversation ID, Copy Friendly ID as link, Copy URL, Copy UUID.

    Improved

    1
    • Added back conversation labels to conversation-based views.

    Fixed

    1
    • Fixed issue where users were unable to create a copy of a view.

    Product areas:ConversationsSites
  2. Notification Preferences Per-Event Timing

    Improved

    3
    • Improved the UI/UX for notification preferences to make each event configurable for when to be notified.

    • Improved UX for adding emails into CC — emails are automatically added when clicking away or tabbing.

    • Added site documentation field options: ISP (Wicked Fast, Ezee Fiber, Tachus), Wireless Network Brand (Access Networks), Streaming Platform (Other - in notes).

  3. Project Manager Dropdown Fix

    Fixed

    2
    • Fixed an issue where the Project Manager dropdown was not populating in the create project dialog.

    • Fixed the from email in the message dispatch tooltip to show the correct email.

    Product areas:ConversationsProjects
  4. Message Delivery Status Indicators

    New

    1
    • Users can now see detailed message delivery status directly on each message. The status icon shows whether a message was sent, delivered, read, or failed. Hover over the icon to see a full breakdown per recipient.

    Improved

    3
    • Improved formatting of our default email signatures.

    • Added safer handling for inbound calls without Caller ID.

    • Added safeguards to prevent client records from using contact details already assigned to Provision users.

    Fixed

    2
    • Fixed issue where users with access to multi tenancy were being switched to this mode when switching workspaces.

    • Fixed an issue with the Service Level Updated notification not properly notifying.