Changelog: Workflows

Route inbound call workflows based on site labels, so workflows can branch on the selected site's labels.

Rules Engine is_one_of and is_not_one_of filters now handle both single values and arrays correctly

Partner email routing and branding now fall back more reliably when a support address is missing, preserving the correct reply address, sender branding, and support contact details.

Fixed missing labels in Rules Engine conditions so existing labels appear reliably when configuring rule logic.

Showed escalation response deadlines in the partner timezone so agents see deadlines that match policy.

Workflow version management in the Portal: create draft versions, activate or deactivate versions, and soft delete versions from Settings > Workflows.

Added SLA-based email routing to send emails to different assignee groups based on client service level

Migrated SMS/Conversations channel from Studio Flow to dedicated workflow