Changelog: Signal

Signal now shows a "created by" label in the call history log.

Signal Schedules

• Added an option to automatically page the next escalation step if the current on-call user is the assignee of the conversation. This prevents redundant notifications and speeds up response times.

Added support for scheduling overrides in Signal (vacations, OOO).

Signal: Schedule Filtering

• Signal schedules now support filtering by conversation attributes (e.g., Site Labels, Service Levels). This allows you to route certain types of incidents to specific on-call rotations.

Signal pages now include metadata about the source conversation.

Introducing Signal 🚨

• Signal is our new on-call paging and alerting system. Create schedules, define escalation paths, and trigger alerts via Rules or manual page.
• Schedules: Define who is on call and when.
• Escalation Policies: Set time-based escalation if the on-call person doesn't respond.
• Pages: Trigger an alert manually or via automation that contacts the on-call user(s) by SMS, call, or push notification.
• Signal helps teams respond faster to urgent issues and ensures coverage around the clock.

Signal-resolved related rules will now only run when a conversation actually has an unresolved Signal incident linked.

Deactivated users will now be automatically removed from the Signal schedule.